ING

Office address: 60 Margaret Street, Sydney, New South Wales 2000, Australia
Website: www.ing.com.au
Year established: 1999 (Australia)
Company type: Banking
Employees: 2,000+
Expertise: Banking, credit card, loan, insurance, superannuation, and SMSF products and services
Parent company: ING Group
CEO and key people: Melanie Evans, CEO (Australia)
Financing status: -

ING, a globally recognized financial institution, has carved a significant niche in the Australian financial landscape, particularly in the mortgage sector. Known for its forward-thinking approach and customer-centric services, ING has become a key player for businesses and consumers alike. The banking giant offers a range of financial products and services tailored to meet the diverse needs of the Australian market.

History of ING

ING's journey in Australia began over two decades ago, establishing itself as the first foreign bank to redefine the Australian banking experience. With a commitment to delivering straightforward, accessible banking solutions, ING quickly gained popularity. This is especially true for those looking for innovative mortgage and banking services outside the traditional banking system. This history of innovation and customer service excellence has set ING apart as a trusted partner in the financial industry.

Products and Services of ING

ING offers a range of products and services for individuals and businesses in Australia. These include:

• mortgage products: ING offers a variety of mortgage products designed to suit different customer needs, including fixed and variable rate home loans, investment property loans, and refinancing options
• savings and deposits: beyond mortgages, ING provides high-interest savings accounts, term deposits, and business savings solutions, promoting savings growth with competitive interest rates and no hidden fees
• personal and business banking: from everyday banking accounts to business finance solutions, ING caters to a broad spectrum of personal and business banking needs, emphasizing ease of use and customer satisfaction
• insurance and superannuation: ING extends its services to insurance and superannuation, offering products that protect and grow its customers' financial futures

Culture at ING

The culture at ING is underpinned by a commitment to innovation, sustainability, and customer satisfaction. The company boasts a workforce encouraged to think differently and a management team that fosters transparency and inclusion. This has created an environment where employees can thrive and contribute to the company's ongoing success. The progressive culture is not only evident in how ING operates internally but is also reflected in the products and services they offer.

About ING CEO Melanie Evans

Melanie Evans was appointed CEO of ING Australia in November 2020. She brings a wealth of experience and a fresh perspective to the organisation. Under her leadership, ING continues to focus on sustainable growth, innovation, and enhancing the customer experience. Evans' strategic vision for ING emphasizes not only the importance of financial health for Australians but also the bank's role in contributing positively to the community and the environment.

Evans serves as chair of the Business Council of Australia's Women's Workforce Participation Committee. She is also a board member of the European Australian Business Council and Australian Banking Association Limited.

The Future at ING

ING is looking at a future poised for continued growth and innovation within the Australian mortgage industry. With a strong emphasis on digital banking solutions, sustainability, and customer satisfaction, ING aims to further solidify its position as a leading non-traditional bank. The future at ING is geared towards expanding its product offerings, enhancing digital capabilities, and sustaining its commitment to making banking simpler and more accessible for all Australians.