High-profile executive appointed as head of lending operations
Melissa Christy, the former head of lending at digital bank 86 400, has been appointed to a key leadership role at AMP Bank designed to bolster its third party channel.
Christy (pictured), who joined AMP Bank on 31 January, is the bank’s new head of lending operations and client assist. Boasting more than 23 years’ experience in financial services, Christy previously led the home lending business at 86 400 for almost four years, where she designed, developed, launched and grew the mortgage business to more than $1.3bn.
Before working at 86 400, Christy held leadership and strategy-focused roles at Virgin Money, St George Bank and Westpac, as well as start-up online banks in the UK.
“I’m really excited to have joined the team at AMP Bank, “ Christy said. “It’s a great business with a fantastic opportunity to grow, and use technology to strengthen our relationships with brokers, advisers and our customers.”
“We are delighted to have Melissa join at such an exciting time for AMP Bank, where we have a clear strategy in place and fantastic opportunity to grow,” AMP Bank director of home lending Michael Christofides said.
“Strengthening our technology offer for both customers and brokers is a pillar of our strategy and Melissa’s proven technology expertise will be invaluable.
“Melissa will be able to build on the significant progress we’ve already made, with our simplified bank platform architecture and modernised core system delivering 35% improvement in productivity and 70% increase in home loan origination.”
Christofides said Christy’s experience in working with technology-focused partners and vendors will be highly valuable in delivering AMP Bank’s growth strategy.
He said the strategy includes strengthening the bank’s home lending proposition for customers and brokers, and transforming into a technology- enabled, service-led business, with an automated, digital self-service central to this approach.
“Melissa is passionate about making a difference in the mortgage industry, continuing to strengthen the service and support we provide to brokers and financial advisers, and helping our customers with one of the biggest financial decisions of their lives.”
