Agreement aims to enhance claims processing and data security using AI
Lenders mortgage insurer Helia has partnered with enterprise cloud data manager Informatica to streamline claims processing through improved data governance and management.
Helia helps home buyers overcome the challenges of securing a 20% deposit by reducing financial risk for lenders. Managing large volumes of customer data in an increasingly complex mortgage lending environment, the insurance firm has sought to upgrade its systems to improve the customer experience while ensuring compliance and data security in light of rising cyberthreats.
To achieve this, Helia has selected Informatica’s Intelligent Data Management Cloud (IDMC) platform, which includes the Cloud Data Governance and Catalog solution. Through this, Helia aims to enhance its digital capabilities, including using intelligent chatbots and automating claims decision-making to improve customer interactions.
“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximize value from AI,” said Michelle Soakell-Ho (pictured above left), data governance leader at Helia.
“It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value.”
See LinkedIn post here.
“IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information,” said Alex Newman (pictured above right), country manager for Informatica Australia and New Zealand.
“The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience.”
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