Network members can access content to learn how to handle sensitive information securely and avoid scams
LMG, the largest aggregator in Australia and New Zealand, is educating mortgage brokers on the responsible use of artificial intelligence (AI) as the technology becomes more widely adopted.
The initiative is part of National Cyber Security Awareness Month, during which LMG’s cybersecurity team has introduced new resources on Brokerversity, the aggregator’s online learning and development platform.
Through Brokerversity, network members can access content designed to improve their understanding of how to securely handle sensitive information and avoid scams.
The month-long campaign will conclude on Oct. 29 with an online webinar hosted by Laura Bennett, LMG’s security consultant for cyber education, awareness, and training. The session will feature experts from CyberCX and aims to equip brokers with strategies to guard against cyber threats.
AI use has grown rapidly in recent years, with tools like ChatGPT and otter.ai helping to automate tasks and increase productivity. However, LMG’s chief information security officer, Luke Jarmaine (pictured above), cautioned brokers to remain aware of the risks associated with these tools.
“There are many publicly available AI tools that brokers are using to enhance their productivity,” he said. “While these tools offer significant benefits, brokers need to be careful about what information they share and understand the risks involved.”
Jarmaine stressed the importance of reviewing the privacy settings of AI platforms and being familiar with their privacy policies.
“If you’re using a free public AI application, it’s likely that the data will be used for machine learning or training purposes,” he said. “Brokers must be mindful of this, as sharing sensitive information on these platforms could have serious consequences.
“AI is becoming more powerful and prevalent. It’s essential that we embrace its opportunities safely and with strong processes in place.”
The webinar on Oct. 29 is expected to provide brokers with additional guidance on how to navigate the growing role of AI while ensuring compliance with privacy and security regulations.
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