Commonwealth Bank’s NSW BDM shares insights from 18 years in the industry.
This week, hear from Commonwealth Bank’s NSW BDM with 18 years of industry experience to draw from.
BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDM’s in the country.
Matthew Poulter has come a long way from his days as a commerce student and shares the recurring traits he sees in the best brokers.
How often do you see brokers in a week?
I see around 15-20 brokers each week, but I talk to a lot more over the phone – it’s important to be available and contactable..jpg)
What do brokers want most from you?
An in-depth knowledge of product, policy and process, responsiveness and a solid understanding of their business.
What is your favourite part of the job?
Seeing first- hand the success of many brokers.
What distinguishes the best brokers you deal with?
A genuine customer service ethic, a refined processing system and superior credit knowledge.
Describe your ideal weekend:
Spending time with family and friends.
What’s the strangest lending scenario you’ve ever encountered?
Funding to assist with the construction of a church!
How do you like your steak done?
Medium.
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.
BDM in the spotlight: Rick Cavanagh
BDM in the spotlight: Darren Stratford
BDM in the spotlight: Sally Carmichael
BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDM’s in the country.
Matthew Poulter has come a long way from his days as a commerce student and shares the recurring traits he sees in the best brokers.
How often do you see brokers in a week?
I see around 15-20 brokers each week, but I talk to a lot more over the phone – it’s important to be available and contactable.
What do brokers want most from you?
An in-depth knowledge of product, policy and process, responsiveness and a solid understanding of their business.
What is your favourite part of the job?
Seeing first- hand the success of many brokers.
What distinguishes the best brokers you deal with?
A genuine customer service ethic, a refined processing system and superior credit knowledge.
Describe your ideal weekend:
Spending time with family and friends.
What’s the strangest lending scenario you’ve ever encountered?
Funding to assist with the construction of a church!
How do you like your steak done?
Medium.
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.
BDM in the spotlight: Rick Cavanagh
BDM in the spotlight: Darren Stratford
BDM in the spotlight: Sally Carmichael
