This Citibank BDM once had a client ask to service a loan with a 'Set for Life' instant lottery ticket.
With nine years in the industry, Queensland based BDM Natasha Sultan joined right after university and has worked in both credit and sales.
BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDM’s in the country.
How often do you see brokers in a week?
10 – 15. It depends on what my week looks like but I aim to meet at least 15 brokers in a week along with attending PD Days, running accreditation sessions and allowing sufficient time to be available for responses to calls and emails.
What do brokers want most from you?
It depends on the stage of the relationship with the broker. Brokers usually want a solution from me, whether that is escalating their deals to meet deadlines or quick responses on their scenarios. If brokers are trying to improve or get ideas on certain areas of their business I put them in touch with other successful brokers that I know well.
What is your favourite part of the job?
The relationships I have built up all over Australia is my favourite part of the role, plus I enjoy helping my brokers with their customers. Everything I work on I try and think “How can I make my broker look good for their customer”.
What distinguishes the best brokers you deal with?
The number one trait is they love what they do, they live and breathe the mortgage industry and wouldn’t be doing anything else.
Describe your ideal weekend?
Sleeping in! However with a four year old that is usually very unlikely. Also I would ideally watch the Gold Coast Titans win, yet this is also unlikely.
What’s the strangest lending scenario you’ve ever encountered?
A few years ago when I was in a previous credit role, I assessed an application whereby the applicant didn’t have a job but won a “Set for Life” instant lottery ticket they wanted to service the loan with. As much as I love thinking outside the box I couldn’t sign off on this one.
How do you like your steak done?
However my husband will cook it for me, I’m a terrible cook.
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.
Related articles:
BDM in the spotlight: Peter Giess
BDM in the spotlight: Dino Pacella
BDM in the spotlight: Nicole Waugh
BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDM’s in the country.
How often do you see brokers in a week?
10 – 15. It depends on what my week looks like but I aim to meet at least 15 brokers in a week along with attending PD Days, running accreditation sessions and allowing sufficient time to be available for responses to calls and emails.
What do brokers want most from you?
It depends on the stage of the relationship with the broker. Brokers usually want a solution from me, whether that is escalating their deals to meet deadlines or quick responses on their scenarios. If brokers are trying to improve or get ideas on certain areas of their business I put them in touch with other successful brokers that I know well.
What is your favourite part of the job?
The relationships I have built up all over Australia is my favourite part of the role, plus I enjoy helping my brokers with their customers. Everything I work on I try and think “How can I make my broker look good for their customer”.
What distinguishes the best brokers you deal with?
The number one trait is they love what they do, they live and breathe the mortgage industry and wouldn’t be doing anything else.
Describe your ideal weekend?
Sleeping in! However with a four year old that is usually very unlikely. Also I would ideally watch the Gold Coast Titans win, yet this is also unlikely.
What’s the strangest lending scenario you’ve ever encountered?
A few years ago when I was in a previous credit role, I assessed an application whereby the applicant didn’t have a job but won a “Set for Life” instant lottery ticket they wanted to service the loan with. As much as I love thinking outside the box I couldn’t sign off on this one.
How do you like your steak done?
However my husband will cook it for me, I’m a terrible cook.
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.
Related articles:
BDM in the spotlight: Peter Giess
BDM in the spotlight: Dino Pacella
BDM in the spotlight: Nicole Waugh
