LJ Hooker Home Loans ACT & Southern NSW | Top 10 Franchise Brokerages 2014

Representing the nation’s capital, LJ Hooker Home Loans ACT & Southern NSW has had a strong year. Scott Cameron and Warren Urquhart offer their advice on how to put together a successful brokerage

What would you say is your business philosophy?

Our goal is to make the finance transaction as easy as possible for our clients and to create a great workplace environment for our staff.

What is the secret to a successful brokerage?

Customer service – collate all the client’s information and requirements first before making any recommendations. And remember, the best rate is not always the best deal for the client. Be honest with your clients and yourself. Working as a part of a team and the wealth of knowledge in that team is a benefit to our clients.

What are the advantages of being part of a franchise?

Being a part of a strong household brand name. Lead generation from the real estate network.

Have you noticed any trends amongst your clients this year?

Less first home buyers in the market, but more buyers are upgrading and moving to a bigger home.

How do you generate leads and referrals?

By having a great relationship with our real estate referral network, as well as satisfied clients who refer their family, friends and work colleagues to us.

What’s the most important thing a broker can do to grow their business?

Look after their customers and their staff and they will look after the business.

What are your thoughts on diversifying outside of mortgage broking?

We believe in partnering with experts in other fields to look after our clients’ other needs, and we stick to what we know best – brokering home loans.

What goals have you set for the year ahead?

Keep growing with volume and staff – and have fun!

How do you achieve work-life balance?

While you are at work give 100% commitment to your work; while you are at home give 100% to your family.