Surge in demand for admin support drives rapid expansion across aggregator's offshore unit
LMG Outsource, the offshore administrative support arm of aggregator LMG, is set to reach a key milestone next month as it welcomes its 200th specialist.
LMG said the number of new hires each month has tripled over the past year and a half, reflecting a sharp uptick in uptake of outsourced services amid rising broker demand for skilled back-end support. According to internal figures, LMG Outsource clients are saving an average of 210 hours per month, contributing to improved operational efficiency.
“All LMG Outsource specialists are highly trained in loan handling, lodgment and integrating with businesses through our MyCRM business platform,” said Nicolas Katsouras (pictured above), general manager of LMG Outsource. “We have strict hiring protocols, with specialists needing to have completed a minimum level of experience within the Australian mortgage industry.
“One of the focus areas in onboarding new specialists is Best Interest Duty and compliance training. Our monitoring shows that files completed by LMG Outsource specialists show exceptional compliance standards.”
Initially established to provide administrative relief, LMG Outsource has since expanded its offering. Its specialists now support a wide range of brokerage tasks such as document collection, valuations, data input and loan processing, through platforms including MyCRM, AOL and Simpology.
Katsouras said the service is structured to offer flexibility, allowing brokerages to select support staff with expertise suited to their specific operational needs. These include roles such as loan processors, credit analysts, settlement officers, commercial finance specialists, virtual assistants and executive assistants.
“The flexibility in talent options allows business owners to optimise productivity in their businesses,” Katsouras said. “LMG Outsource eases the admin duties of in-house client service managers (CSMs), allowing them to provide more strategic support to their brokers and customers.”
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