Liberty Financial's John Mohnacheff talks to MPA about their recently launched Liberty IQ and how it helps out brokers
Liberty Financial's national sales manager, John Mohnacheff, talks to MPA about their recently launched Liberty IQ and how it helps out brokers.
MPA: Liberty has just launched a new online tracking app, Liberty IQ. How does it help brokers?
John Mohnacheff: We know how important it is for brokers to keep customers updated on the progress of their loan applications, which is why we’ve created this great new web app.
Liberty IQ makes tracking a loan application significantly easier which is important for brokers because they are so busy running other parts of their businesses. It’s accessed via any web browser or smart device and has a number of different features that will help brokers deliver better service to their customers.
It provides progress updates as and when they happen, has real time SMS updates and live chat available, meaning brokers can access the information to meet the expectations of customers.
We also recognise the importance of keeping things moving for brokers, so Liberty IQ highlights any outstanding documentation or actions required for an application. That’s why we’ve integrated tap and send functionality to allow brokers to upload documents via any device.
Finally, brokers can also access and print loan documents or connect directly to their Liberty BDM, underwriter or settlements officer and have access to Liberty’s latest interest rates, Introducer Guides and FAQs.
MPA: What was the driver behind releasing Liberty IQ?
JM: For brokers to stay competitive they need to be able to spend less time chasing lenders on the status of their deals, and more time focussing on what matters most – growing their businesses.
With Liberty IQ we could address the wish list of business partners and enable more brokers to deliver better experiences to customers.
MPA: How does Liberty IQ stand out from other online loan tracker apps?
JM: Liberty IQ stands out because it truly empowers brokers to deliver better customer service. We’ve developed it based on real broker input and feedback, so we know it’s what brokers are looking for.
This launch marks the beginning of the Liberty IQ roll-out. What other tools are in the pipeline for brokers?
We’re constantly looking at ways to help our broking partners. While Liberty IQ allows brokers to track the status of their residential loans, it will soon be rolled out to cater for Liberty’s broader offering including motor and commercial loans.
As brokers look to diversify their offering, Liberty IQ helps to simplify the process and make accessing servicing tools easier.
MPA: Have brokers trialled it and if so what was their response?
MPA: Liberty has just launched a new online tracking app, Liberty IQ. How does it help brokers?
John Mohnacheff: We know how important it is for brokers to keep customers updated on the progress of their loan applications, which is why we’ve created this great new web app.
Liberty IQ makes tracking a loan application significantly easier which is important for brokers because they are so busy running other parts of their businesses. It’s accessed via any web browser or smart device and has a number of different features that will help brokers deliver better service to their customers.
It provides progress updates as and when they happen, has real time SMS updates and live chat available, meaning brokers can access the information to meet the expectations of customers.
We also recognise the importance of keeping things moving for brokers, so Liberty IQ highlights any outstanding documentation or actions required for an application. That’s why we’ve integrated tap and send functionality to allow brokers to upload documents via any device.
Finally, brokers can also access and print loan documents or connect directly to their Liberty BDM, underwriter or settlements officer and have access to Liberty’s latest interest rates, Introducer Guides and FAQs.
MPA: What was the driver behind releasing Liberty IQ?
JM: For brokers to stay competitive they need to be able to spend less time chasing lenders on the status of their deals, and more time focussing on what matters most – growing their businesses.
With Liberty IQ we could address the wish list of business partners and enable more brokers to deliver better experiences to customers.
MPA: How does Liberty IQ stand out from other online loan tracker apps?
JM: Liberty IQ stands out because it truly empowers brokers to deliver better customer service. We’ve developed it based on real broker input and feedback, so we know it’s what brokers are looking for.
This launch marks the beginning of the Liberty IQ roll-out. What other tools are in the pipeline for brokers?
We’re constantly looking at ways to help our broking partners. While Liberty IQ allows brokers to track the status of their residential loans, it will soon be rolled out to cater for Liberty’s broader offering including motor and commercial loans.
As brokers look to diversify their offering, Liberty IQ helps to simplify the process and make accessing servicing tools easier.
MPA: Have brokers trialled it and if so what was their response?
JM: We’re thrilled that the response to Liberty IQ has been so positive and that it is being heralded as the market leading loan tracking app for mortgage brokers today.
