Focus remains on building broker partnerships
After three years as Suncorp Bank’s head of broker partnerships, Troy Fedder has been appointed to the role of acting executive general manager of home lending effective from December 4.
Fedder (pictured above) said while it had been a rewarding three years, he was excited to be stepping into the new role but remained committed to maintain his relationships with the broker market.
“Over the past three years, our team has worked hard to deliver value for our broker partners and it’s something that I will continue to oversee in this role,” Fedder said.
“We’ve invested a lot in enhancing the entire broker journey – from product, policy, process, and broker support to provide greater value to brokers and customers. We’re more customer focused than ever and I’m so proud of what we’ve been able to achieve in this time.”
As part of the acting EGM role, Fedder (pictured above) will oversee the bank’s broader home lending portfolio, which includes the broker partnerships business.
“I understand the importance of the broker market in how we operate and will continue to devote my time to those relationships in this new role.”
Brokers play a vital role in Suncorp Bank’s home loan portfolio, says Troy Fedder
According to Fedder, Suncorp Bank’s broker partners are key to the bank’s home lending business.
“This is a channel that we have invested heavily in over the past few years through the service we provide and also our relationship with aggregators,” Fedder said.
“I’ll continue to maintain regular meetings with senior leaders from our aggregator partners.”
Fedder said Suncorp Bank had a huge community of broker partners across Australia, and the bank’s team was well positioned nationally to work with them and provide support and value to them and their customers.
“I look forward to leading our team as they continue to build on the success that’s been achieved in Suncorp Bank’s broker business,” he said.
Shane Davis moves into new role at Suncorp Bank
Shane Davis will step into the role of acting head of broker partnerships, where he will be leading the BDM teams nationally.
“Shane is well known and regarded for his role as state manager for Queensland which he’s held for over a decade,” Fedder said.
On November 10, Suncorp Bank released its financial results for the September quarter, showing its home lending portfolio shrunk 0.1% but momentum had returned with a rebound in application volumes.
The bank said it maintained a high quality and conservatively positioned home lending portfolio, with a strong focus on customer and broker experience, resulting in strong Net Promotor Scores and market-leading turnaround times.
Suncorp Group also announced the appointment of Bruce Rush as CEO of Suncorp Bank, effective from December 4, pending regulatory approvals.
Fedder’s appointment to the acting EGM role will initially be in a delegate capacity pending these regulatory approvals.
It follows a recent announcement that the bank’s current CEO, Clive van Horen, will depart Suncorp in December.
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