The BOSS of integration and digital customer experience

More than 4,000 users manage their day-to-day mortgage business on MortgageBOSS™. The system is dedicated to helping brokers manage and successfully grow their businesses by systemizing all processes and workflows, establishing and integrating key partner relationships and services, and automating communications and leadgeneration programs. MortgageBOSS™ has a seamless ability to integrate and deploy tools that enhance customer interaction with user brands and mortgage professionals, which not only optimizes the digital experience for everyone, but also materializes our goal to become the customer’s best ally in today’s highly competitive playing field.

“It’s hard to believe we’re already celebrating 10 years of MortgageBOSS™ and the launch of our most recent version, MortgageBOSS™ 5.0,” says Christa Mitchell, VP of sales, support and user experience at MortgageBOSS™. “It’s really rewarding to see how much the platform has evolved, fulfilling a long-term vision and providing mortgage professionals with a fully integrated system that allows them to operate at maximum efficiency and achieve their full potential.”

Key features

Single login: MortgageBOSS™ users can manage their deals from start to finish, including all related business requirements, in one place via a single login. From direct deal submission to websites, mobile apps and industry deal submission software, information then flows automatically into the various system components, including document storage, compliance and audit, payroll, reporting, expenses, CRM, and other automations, allowing for a smooth process and a more professional customer experience.

Seamless integration with BOSSConnect: One of the most important developments is the establishment of direct connections between the system and lender platforms. Most recently, MortgageBOSS™ announced the successful establishment of a direct connection with First National’s MERLIN platform – a huge milestone and great news for MortgageBOSS™ users.

“Our philosophy has always been to encourage and participate in initiatives that both benefit brokers and enhance the customer experience,” says Ben Kawa, national director of sales and strategic relationships at First National. “We’re very excited to be one of the first direct to lenders on MortgageBOSS™.”

This direct connectivity with key lenders now offers brokers unprecedented options, convenience, opportunities and seamless efficiency. It gives users the unique ability to take applications, pull their choice of credit bureau and submit a complete application, along with supporting documentation, directly to participating lenders. With many other lenders and partners on the system, including Money Market, Equifax, TransUnion, CMHC, Purview, Brookfield, Collabria and other key partner integrations, MortgageBOSS™ users can access important partner services at their fingertips.

More than just mortgages: Most brokerages offer an array of other financial products and services that enhance the customer experience and build sustainable and consistent revenue streams for brokers. MortgageBOSS™ allows for the integration and automation of these product and service offerings – including creditor life insurance, unsecured and secured loan programs, credit cards, leasing, commercial lending services, and more – to the brokers’ existing mortgage processes.

“We don’t merely make these services available on the system; we build intelligence around them to leverage the data we already have to provide a smart and highly efficient solution,” Mitchell says. For example, applicants are prequalified automatically for the Mastercard program based on the information in the deal, and a prefilled application with a built-in authentication process is made available for the broker to email or print out.

Automation of communications: Communications are vital for success in our consumers feel comfortable using technology to arrange their next mortgage transaction, while 40% of consumers feel comfortable using secure online tools and apps. As such, offering a robust digital experience is no longer a ‘nice to do,’ but a ‘need to do’ in today’s fast-paced industry.

Mobile and a prequalification tool: MortgageBOSS™ is equipped with a consumer mobile app feature and a prequalification tool for participating users, giving customers unique digital resources at the click of a button. The prequalification tool was recently launched and has been a great success for participating networks. The tool allows customers to obtain an instant online prequalification using the guidelines from many different lenders. Customers receive a free credit score and a prequalification certificate confirming their maximum mortgage amount. Customer information feeds into the assigned brokers’ systems for review and subsequent communications.

Smart applications on both ends: Once they’re ready to apply, customers can choose between an EZ application, short application and long application to accommodate preferences. Completed online applications feed into the associated broker system, showing up as a new opportunity. MortgageBOSS™ even takes application efficiency one step further, allowing brokers to generate credit-driven applications that are auto-populated using the information from the credit bureau with a click of a button.

Requesting docs like a pro: Brokers can now choose which documents they need to request from customers and activate Safe Docs. This sends a broker-personalized email to customers with an upload mechanism for required documentation. Customers can then securely upload their docs directly to their file in MortgageBOSS™.

Keeping customers informed: Customers are automatically enrolled in automated communications on behalf of participating brokers to keep them informed, encourage referrals and ensure repeat business. Users can opt in and out and are easily able to see the performance of these campaigns through MortgageBOSS™ reporting.

“We are continuously building a system for tomorrow with agent efficiency and exceptional customer experience as its foundational core,” Mitchell says. “We are proud to be servicing the broker community and look forward to a successful year ahead.”

For more information about MortgageBOSS™, visit mortgageboss. ca, follow us on Facebook or contact [email protected] to schedule a demo.