"When you invite employers into the system as well, you start to build that direct connectivity with that source"
The power of technology to significantly improve efficiency in a mortgage business is unmatched, but equally important is the power of these platforms to build crucial relationships.
“We’ve done a lot of the same in trying to dig deeper into each of these components to bring speed, efficiency, and agility to each of these components that then feed into each other,” said Eric Larocque, chief mortgage operations officer at Community Trust.
“But what we’ve done is also gone out to try to serve Canadians better by simplifying and bringing and inviting more players into the space, into the technology game, in terms of really being able to connect direct to source.”
Larocque said that income verification is a major component of this collaborative approach.
“Traditionally, it’s been about soliciting documentation, reviewing data,” he said. “But when you invite employers into the system as well, you start to build that direct sort of connectivity with that source. So we’re thinking outside of your traditional players and actually seeking to bring more players in through data, through technology, to really accelerate our offering.”
Larocque said that integrating such improvements is crucial to their approach to their systems.
“We continue to do these deep dives into each of these components to see how we can streamline and bring those efficiencies to the front line for our brokers and, more importantly, for Canadians in general,” he said.
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