The Revenue Agency admits that its communications are in need of an overhaul after an internal study found that its staff recognize that the agency’s letters are often confusing.
The Revenue Agency admits that its communications are in need of an overhaul after an internal study found that its staff recognize that the agency’s letters are often confusing. With 130 million items mailed every year that translates into a lot of confused taxpayers contacting agency helplines to clarify their situation. Read the full story.
