The measures specifically address behaviour at industry events
Mortgage Professionals Canada has rolled out the latest version of its code of conduct, covering professional interactions and consequences for unacceptable behaviour.
“MPC is committed to providing a safe and welcoming environment, free of any form of discrimination or harassment,” MPC said. “The code is being put in place so that all participants may enjoy our events, virtually or in-person, responsibly and with respect for the rights of others in our industry community.”
MPC said that its Participant Code of Conduct applies to all attendees, speakers, sponsors, exhibitors, staff, instructors, service providers, and other guests of all MPC events. This covers any program, conference, seminar, social gathering, webinar, or other activities organized or affiliated with MPC.
MPC said that the code places courtesy, dignity, respect, consideration, and professionalism as its guiding principles, “in the spirit of valuing a diversity of views and opinions.”
The group said that the code will pave the way for discussing “differences and critiquing ideas in a non-confrontational manner with due regard for the viewpoints of others,” without inappropriate behaviours and “demeaning, discriminatory, or harassing behaviour and speech.”
Read more: Will a national Code of Conduct for mortgage professionals protect Canadian homeowners?
Violations include, but are not limited to, verbal, visual, physical, or sexual harassment; discriminatory conduct based on race, sex, gender expression/identity, disability, religion, political belief; deliberate intimidation, threatening, stalking, or following; and false reports of violations of the code.
“This code is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address,” MPC said. “If a situation is not specifically covered, the participants are expected to follow the direction of event personnel who will take appropriate action to ensure the safety, security and well-being of participants.”
In the event of a violation, corrective actions include physical removal from an event with no refund or credit, bans from future events, and coordination with the violator’s employer and other appropriate authorities.
“To protect all parties involved, MPC will generally not make any detailed public statements about code incidents,” the group said.
