Office address: 14 Wiltshire Street, Arrowtown, Queenstown Lakes 9302
Website: www.roost.co.nz
Year established: 2007
Company type: financial services
Employees: 15
Expertise: mortgages, home loans, commercial or development loans, personal loans
Parent company: N/A
CEO and key people: Mark Pullar (CEO), Toby Stanley (COO), Emma Pullar (business manager)
Financing status: N/A
Roost is a mortgage broking firm based in Arrowtown, Queenstown. Known for its customer-centric approach, Roost helps clients navigate the complexities of home financing. With a focus on providing tailored mortgage solutions, the company has built a solid reputation in the Otago region and beyond. Whether it’s first-time homebuyers or seasoned investors, Roost aims to simplify the process of securing a loan and turn the dream of homeownership into a reality.
Roost started out as a small, locally focused brokerage in 2007 with a mission to provide personalised mortgage advice. Its first office was a garage; it quickly outgrew that, and two other Arrowtown offices. In 2023, it finally settled in a building on Wiltshire Street in the town’s historic management zone.
Over the years, the company has expanded its services across New Zealand, becoming a key player in the mortgage industry. It is now one of the largest mortgage brokers in the Queenstown/Otago area. It’s also an award-winning brokerage, having been named one of the top brokerage firms in New Zealand for 2024.
Roost offers an array of services aimed at meeting the diverse financial needs of its clients:
home loans: Roost specializes in securing home loans that are customised to fit the unique financial circumstances of each client, ensuring favorable terms and competitive rates
commercial loans: Roost’s expertise extends to business clients, providing commercial property financing options that support business growth and stability
business loans: provide funding solutions to support business growth
asset loans: allow businesses to borrow against their assets to secure necessary funding for operational or expansion needs
personal loans: designed to provide individuals with the financial flexibility to cover personal expenses
Roost’s approach emphasises understanding each client's long-term goals and financial situation to provide the most effective mortgage solutions.
The culture at Roost is built on a foundation of teamwork, integrity, and client focus. The company prides itself on creating a supportive and collaborative work environment where staff are encouraged to share their knowledge and expertise.
The company honours its roots and is active in the community, supporting local charities like fund raising events for various causes. They regularly organise workshops and events for contacts and prospective clients. When the pandemic hit, they remained a steady presence for their clients, ready to offer a package of options to support them.
Roost's dedication to community engagement and unwavering client support shows their commitment to fostering relationships, making a positive impact beyond just mortgage services.
Mark Pullar is one of the founders of Roost. He has guided the company from its inception to its current position as an award-winning brokerage in New Zealand. Pullar is known for his customer-first philosophy, ensuring that Roost always puts the needs of its clients at the forefront of its operations. He was named one of the top advisers for 2022.
Supporting Pullar in leading the company are:
Toby Stanley, COO and senior adviser: an experienced professional in the banking and finance industry, Stanley’s expertise is a cornerstone of Roost’s advisory services
Emma Pullar, business operations manager: oversees the operational aspects of Roost, ensuring efficiency and high service standards
Roost is poised to continue its growth and innovation in the mortgage industry. As an award-winning brokerage in New Zealand, clients can expect consistent service from Roost. With a clear vision for the future and a solid foundation, Roost is set to meet the evolving needs of their clients and maintain their position in the New Zealand mortgage market.
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