How a compulsory loan standard would improve conversion rates and the customer experience
Despite a surging housing market, New Zealand’s conversion rate for home loan applications is relatively low. Some lenders say only 35 to 45% of loan applications are approved and finalized. Industry insiders say the answer is a mandatory, standard application process for all home loans. In this exclusive feature, you’ll learn how a compulsory standard would work and improve loan conversion rates. Peter Wood, managing director of Bluestone New Zealand, will detail:
- How a loan standard creates a better customer experience
- Why a standard helps advisers meet client obligations
- How a mandatory standard improves turnaround times
- Why lenders would be able to assess applications faster
- How technology can facilitate a loan standard
To secure your copy today, click below.
