Mortgage head says the bank shares one objective with advisers
ANZ New Zealand’s Baden Martin (pictured above) has been collaborating with mortgage advisers to help Kiwis achieve their homeownership dreams. Starting his career as a credit analyst, Martin steadily progressed through various roles, eventually being appointed as the head of mortgage adviser distribution in 2010.
“The size and breadth of ANZ has provided several exciting career opportunities for me, and I am privileged to have had a series of supportive and knowledgeable managers who have helped shape my career,” Martin said. “Importantly, they have also shared my vision for the evolution of the adviser channel at ANZ.”
Mortgage advisers have become an integral part of ANZ’s strategy, providing customers with specialist knowledge and guidance amid a dynamic economic environment characterised by rising inflation, increasing house prices, and cost-of-living pressures.
“We have about 1,775 ANZ accredited mortgage advisers and are committed to working with them as we deeply value these relationships,” Martin said. “Together, we share one very simple objective: to help more Kiwis achieve their homeownership goals.”
ANZ’s Working Better Together initiative reflects the bank’s commitment to strengthening relationships with advisers and delivering better client outcomes.
Working Better Together “talks to a collaborative and cooperative approach to achieving a common goal, specifically a successful homeownership journey for clients,” Martin said. “It emphasises the importance of ANZ building strong partnerships with advisers to achieve great client outcomes. We know that when we come together and work collaboratively, we achieve better results for our mutual clients.”
ANZ ensures advisers receive comprehensive support and training through a team of experienced BDMs who conduct one-on-one and group training events.
“Our BDMs complete a variety of one-on-one and group training events for accredited advisers,” Martin said. “Depending on an adviser’s preference, these BDM training events can be completed face-to-face or via webinar.”
In a competitive market, speed is crucial, and ANZ focuses on providing fast home loan decisions.
“Having experienced and knowledgeable ANZ lending specialists who can workshop proposals and guide advisers through our lending criteria is another way we expedite decision-making,” Martin said.
“We are constantly reviewing and streamlining our home loan processes to ensure we are meeting adviser expectations and making the quickest credit decisions possible, and always seek and welcome adviser feedback in this space.”
To know more about how ANZ is empowering mortgage advisers into helping their clients achieve their homeownership dreams, read the NZ Adviser story here.
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