A series of seminars will be held in the new-look advice centre this July
ASB has opened the doors of its new-look advice centre in Auckland’s North West retail precinct.
“We’re really excited to be welcoming customers into our newly revamped home here in the growing suburb of Westgate,” said Jason Marsh, ASB West Auckland regional manager. “We have been working with customers from across New Zealand to design a simpler, easier banking experience, and our North West advice centre is the latest step in that journey.”
This month, the North West advice centre will run weekly workshops hosted by ASB’s West Auckland community banker, Sheree Tiatia, to teach about banking basics and how to use the bank’s technology to manage finances.
Read more: ASB rolls out more community bankers
“Another new feature is the Better Banking Support Bar, which is an informal space for customers to get quick help and advice, or support from our team with their banking needs,” Marsh said. “We will be using this space to facilitate digital education sessions starting late July, and customers are invited to drop in should they wish to learn more about our online banking channels, or would like a demonstration. As well as offering full branch services, we have quick and easy self-service options available at the site, including three Smart ATMs and a change machine.”
The advice centre also now has a lounge space – a comfortable and dedicated area where customers can sit while waiting for meetings with ASB’s team of specialists.
Read next: ASB closes doors to low deposit mortgage customers for now
The design incorporates local imagery unique to the West Auckland area, including the gannet colony at Muriwai beach and Piha’s Lion Rock. The images were captured by Auckland photographer David Straight.
ASB North West is manned by a team of 16, including two homeownership managers.
