One in four older Kiwis avoids going online due to scam fears
A quarter of New Zealanders over 65 are reluctant to go online due to fears of being scammed, according to new research from BNZ.
This hesitancy has nearly doubled from 13% three years ago, highlighting a growing digital divide as the world becomes increasingly reliant on online services.
The findings, released during Fraud Awareness Week, also revealed a stark generational gap.
While 25% of those over 65 avoid going online due to scam concerns, only 10% of under-35s express similar hesitancy.
However, Ashley Kai Fong (pictured above), BNZ head of financial crime, said that age doesn’t inherently increase the likelihood of becoming a scam victim.
“When older New Zealanders avoid going online out of fear, they miss out on everything from banking convenience to video calls with family,” Kai Fong said. “As our world becomes increasingly digital, we need to ensure everyone can participate with confidence.”
Encouraging education and confidence
On a positive note, 96% of over-65 respondents reported seeing scam prevention material recently, indicating strong engagement with educational efforts.
“While it’s encouraging that older New Zealanders are engaging with scam education, we need to ensure this builds confidence rather than creates fear,” Kai Fong said.
To promote safe online practices, BNZ’s Scam Savvy programme offers practical tips and updates on emerging threats. This initiative is complemented by tools like BNZ’s online banking lock, enhanced verification for high-risk actions, and two-factor authentication.
Practical tips to stay safe online
Kai Fong stressed the importance of basic precautions to prevent scams:
- Never click on unsolicited links or attachments.
- Keep software updated on devices.
- Immediately contact your bank if you suspect fraud.
BNZ also reminds customers that it will never ask for PINs, passwords, or authentication codes or request money transfers to catch scammers.
Digital inclusion for all
“Digital inclusion is about more than just having internet access – it’s about having the confidence to use it safely,” Kai Fong said.
BNZ’s ongoing efforts aim to bridge the gap for older Kiwis, ensuring they can embrace digital tools while staying protected.
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