Adapting from insurance to client-focused adviser
Liza Richardson’s (pictured above) journey from insurance to mortgage advising showcases her adaptability and dedication, with a strong focus on education and client support that underscores her success in the industry.
Journey into mortgage advising
Richardson transitioned to a mortgage adviser in late October 2013, after many years as an insurance adviser.
“I made the change to set up my own business and became the first Loan Market branded business in the Wellington/Kapiti Coast Region and have never looked back,” she says.
Positive developments in broking
Richardson highlights the advancements in regulation and technology as the most positive developments in the industry.
“For me, the most positive developments in our industry have been regulation and technology. Even though at times this has been somewhat challenging,” she says.
Current challenges and solutions
The mortgage industry faces several economic challenges, including interest rates and debt-to-income ratios. Richardson proposes education as a solution.
“Economic factors, such as interest rates, DTIs, and the housing market can be challenging,” she says. “My solution is to educate people/clients to help them overcome financial stress, often through simple conversations about budgeting.”
Memorable experiences and daily learning
Richardson finds each day unique due to the varied needs of her clients, making it challenging to identify a single memorable experience.
“Every day is different due to the unique needs of each client, making it hard to pinpoint one memorable experience. I believe in learning something new every day,” she says.
Advice for aspiring mortgage advisers
For those aspiring to become mortgage advisers or those new to the industry, Richardson stresses the importance of a strong support network.
“Ensure you have a strong support network, as the industry can be lonely and challenging for new advisers,” she says. “Treat people and clients as you would want to be treated.”
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