Taking customer service to the next level

It might have been a year like no other, but that hasn’t stopped your clients from demanding ever-better, more tailored and more convenient service. So how can you provide this in 2021 and beyond? Find out in this exclusive panel featuring the finalists from the New Zealand Mortgage Awards.

In the spotlight:

• The value of meeting clients face-to-face in an increasingly digital world
• Chasing up: how to keep in touch with clients through every stage of the process
• Making sure your client process is as streamlined as possible
• Exhausting all avenues: why you shouldn’t take ‘no’ for an answer – ever
• Taking the stress away: making things hassle-free for your clients