Office address: Westwick House, Summer Lane, West Wick, North Somerset BS24 7TE
Website: www.ksmortgages.co.uk
Year established: 1996
Company type: financial services
Employees: 15+
Expertise: commercial mortgages, buy to let mortgages, remortgages, adverse credit mortgages, self-employed mortgages, expat mortgages, first time buyer mortgages
Parent company: N/A
Key people: Michael Thompson (MD), James White (assistant compliance officer), Coral Hill (administrator), Lucy Powell (director), Bethany Willmot (administrator), Fay Fraser (coordinator) Sarah Robson (mortgage and protection adviser)
Financing status: N/A
Key Solutions Mortgages is a mortgage advisory firm from North Somerset, offering a range of mortgage and protection services. The firm guarantees funding if they approve the client and will refund costs if they fail to secure a satisfying mortgage. The company has a team of over 15 professionals, assisting anyone needing a mortgage or protection insurance.
Key Solutions was founded in 1997, consistently building its operational capacity and reputation over the years. The company created a unique condition in its services, offering a 100% mortgage guarantee and an unconditional service guarantee to ensure clients' trust and confidence. It then Introduced its online client portal for easier access and management of mortgage applications.
Over the years, the company has won numerous accolades to further solidify its position in the mortgage solutions industry. It also started engaging in charities and community projects, providing shelter, education, food, and more to people in need. In 2024, Key Solutions Mortgages has introduced new options for new builds, low-deposit buyers, and ultra-long fixed-rate seekers.
Key Solutions Mortgages offers a variety of products and services tailored to meet diverse client needs:
first-time buyer mortgages: specialised advice and support for individuals purchasing their first home
remortgages: assistance in switching existing mortgages to better deals or releasing equity
buy-to-let mortgages: tailored solutions for clients looking to invest in rental properties
help to buy mortgages: guidance on government schemes to assist clients in purchasing new build homes
protection services: comprehensive insurance products to safeguard clients' financial stability
commercial mortgages: financing solutions for businesses seeking to purchase or refinance commercial properties
equity release: services designed to help older homeowners unlock the value of their property
Key Solutions Mortgages upholds a supportive and fun work environment dedicated to improving the lives of everyone. The company values its strong culture and higher purpose, ensuring employee satisfaction and long-term success. To support these principles, they provide benefits for their employees, including:
salary starting at £25,000, guaranteed
unlimited earning potential through bonuses
contributory pension plan
28 days of holiday, increasing with tenure
birthday off annually
company donation to your charity after 20 hours of volunteer work
support for continuing professional development
discounts on home and protection insurance
friendly and sociable work environment with free beverages and desserts
Key Solutions Mortgages aims to make a positive impact with every business transaction by supporting charitable causes globally. They encourage their team to engage in voluntary and fundraising activities, fostering a culture of giving. Specific projects they have done includes:
Buy1Give1 initiative: donations to global causes with every client transaction, supporting UN SDGs
support for homeless charities: contributions to Shelter and providing essentials to homeless individuals with each completed mortgage
partnership with Deki: providing loans to entrepreneurs in developing countries to foster sustainable businesses
Key Solutions Mortgages is dedicated to making the mortgage process straightforward and stress-free for everyone. Their team is committed to providing top-quality financial advice, ensuring that clients receive the best possible service regardless of their circumstances. Their values include:
trust: they commit to fulfilling their promises
teamwork: the company believes each member is stronger as part of the team
transparency: they maintain openness and straightforwardness with everyone
integrity: they consistently choose to do the right thing
service: delivering world-class service is ingrained in their ethos
Michael Thompson has served as Key Solutions Mortgage's managing director since 2022, after years of holding various roles in the company. Before this, Thompson was head of insurance at Which? Mortgage Advisers, a consultant at UNITE Group, a sales manager at Britannia Building Society, and more. He has earned a CIPD and a financial planning certificate from the Chartered Insurance Institute.
Key people assisting Thompson in leading the company include:
James White, an assistant compliance officer, ensuring adherence to regulatory standards
Coral Hill, as an administrator, managing day-to-day administrative tasks
Lucy Powell, a commercial director, overseeing the commercial mortgage division
Bethany Willmot, as customer experience team administrator, enhancing client interactions
Fay Fraser, customer experience team coordinator, ensuring top-tier client satisfaction
Sarah Robson, as a mortgage and protection adviser, providing expert mortgage advice
Key Solutions Mortgages is focused on staying in touch with the community and expanding their product portfolio. The company also aims to expand its client base, having their top mortgage products play a significant role in providing tailored mortgage solutions. These top mortgage products include reduced-rate new build schemes, low-deposit mortgages up to 99% LTV, and ultra-long fixed-rate mortgages for stability.
In 2023, members of the company collected 25 crates of food at Morrisons Fishponds for inHope, aiding Bristol residents suffering from various afflictions. This initiative underscores the company’s dedication to community support and maintaining goodwill. Moving forward, they are on a mission to develop their mortgage solutions while maintaining a strong commitment to corporate social responsibility.
His new role will see him create and run an internal training academy which will recruit new mortgage and protection advisers and offer them a route to becoming fully CeMAP and/or associated qualified advisers within the business.
Ipswich Building Society will work closely with Legal & General mortgage club’s new build club to increase its involvement in the new build and shared ownership sectors.
