Office address: Unit 26 (2.06), Newark Works, 2 Foundry Lane, Bath BA2 3GZ
Website: www.landc.co.uk
Year established: 1999
Company type: financial services
Employees: 800+
Expertise: mortgage advice, life insurance, home insurance, conveyancing, mortgage broker, remortgaging
Parent company: N/A
CEO and key people: Mark Harrington (CEO), Phil Rickards (chairperson), David Loftus (CFO), Adam Connolly (chief commercial and strategy officer), Matt McCall (chief risk and compliance officer), Simon Hendy (chief relationship officer), David Gray (chief people officer)
Financing status: corporate backed or acquired
L&C Mortgages is a fee-free mortgage broker based in Bath, providing comprehensive mortgage and insurance advice without charging clients. The company employs over 800 staff, including more than 300 qualified Mortgage Advisers, distributed across its offices in Bath, London, and Newcastle.
L&C Mortgages, formally known as London & Country Mortgages, was established in 1999 and has grown significantly over the decades. Initially telephone-based, the company launched its first website in 2001 and quickly made a mark by winning numerous industry awards.
In 2023, L&C Mortgages successfully completed over £10.3 billion in mortgage business, supporting £13.2 billion in mortgage applications. Since its establishment, it has gained more than 2 million customers and over 90 lenders ready to serve its clients.
L&C Mortgages offers a wide range of products and services catering to various client needs. Key offerings include:
first time buyer mortgages: guidance for new entrants to the property ladder
home purchase mortgages: solutions for purchasing the client’s dream home
buy to let mortgages: services for rental property investors
remortgaging services: options for those looking to improve their current mortgage terms
life insurance and protection: financial safety nets tailored to homeowner needs
conveyancing: streamlined legal services for property transactions
L&C Mortgages is unique in its market due to its fee-free service model, supported by a revenue system based on commissions from lenders rather than client fees. Also, the company provides diverse benefits emphasising their commitment to the well-being and growth of their employees. Along with comprehensive benefits, perks include:
pension scheme: ensuring financial security post-retirement
permanent health insurance (PHI): available after one year of service
death in service benefit: security for employees' families
generous leave entitlement: includes 24 days of annual leave and an additional day for birthdays
local discounts: various discounts in the local community enhance the everyday value for employees
L&C Mortgages prides itself on a corporate culture that values integrity, inclusivity, and sustainability. These elements are part of a broader strategy to maintain a workplace where employees can thrive and feel valued. Key aspects of their ethical commitment include:
accessibility: committed to making its services accessible to all clients, by providing:
gender equality: addresses the gender pay gap and supports equality initiatives, such as:
charities: supports Winston’s Wish, a childhood bereavement charity, by donating £1 for every life policy arranged, collectively raising over £50,000 to date
Mark Harrington was appointed as CEO in 2024. Harrington took leadership after nearly 20 years of tenure at the company, working his way up from a mortgage and protection adviser to COO. He graduated from Norton Hill School.
Supporting Harrington is a team of seasoned executives. Key people include:
Phil Rickards, as chairperson, provides strategic leadership and oversees the governance of L&C Mortgages
David Loftus, serving as CFO, manages the financial strategies and operations to ensure financial health and compliance
Adam Connolly, the chief commercial and strategy officer, spearheads the development and implementation of commercial strategies to drive business growth
Matt McCall acts as chief risk and compliance officer, ensures that the company adheres to legal standards and manages risks effectively
Simon Hendy, the chief relationship officer, focuses on nurturing and expanding key relationships within the industry
David Gray, as chief people officer, leads human resources, focusing on employee development, recruitment, and retention strategies
L&C Mortgages is growing its team by hiring new Protection Advisers, who are qualified insurance experts tasked with recommending the most suitable products for clients. This expansion signifies the company’s commitment to enhancing client services and broadening its expertise in insurance solutions.
L&C Mortgages has also formed partnerships with companies like Propp and Brilliant Solutions to improve its services for clients with unique financial needs. These partnerships help L&C offer better and more varied mortgage options, supporting its growth in the market. With these initiatives, the firm enters 2024 with an aim to further increase its market share and enhance customer support.
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