ChatGPT-powered tool is now available following a successful round of testing
Fintech mortgage lender MPowered Mortgages has announced the full rollout of its ChatGPT-powered chatbot tool, following a successful round of testing, where the tool has allowed a third of all broker queries to be resolved without the need for human intervention.
The lender’s CriteriaGPT tool uses ChatGPT technology to answer complex queries about MPowered’s residential lending criteria. Through the tool, brokers can receive answers to varied and complex lending enquiries quickly and accurately without getting referred to the lender’s internal support team.
While all broker partners can now access MPowered’s CriteriaGPT tool via its website, brokers will still have access to the lender’s broker support team for any other queries, or if they wish to speak directly to a human adviser regarding their criteria question.
Since launching its prime residential mortgage range to all brokers nationwide earlier this year, MPowered said its inbound enquiries from brokers had grown significantly. By August, its internal broker support team had received 10,000 live chat requests. MPowered predicted that over 60% of all broker queries would be solved by its online chatbot service by the end of the year.
“We are delighted that the feedback on our ChatGPT-powered chatbot tool has been unanimously positive,” commented Emma Hollingworth (pictured), mortgages managing director at MPowered Mortgages. “It is one of the many steps we are taking to improve the service we offer brokers, using the power of technology to remove the hassle out of the mortgage process by getting instant responses to urgent questions.
“In addition to this, delivering a smooth mortgage journey for borrowers underpins everything that we do here at MPowered, which is more important now than it has ever been in the current fast-changing and uncertain market conditions.
“We will continue to use technology to both improve the service we offer brokers and the mortgage journey for borrowers, as we believe there is so much more to be done to bring mortgages into the 21st century.”
telios Constantinidis, head of research at MPowered Mortgages, added that they were excited to be one of the first companies using the groundbreaking advances in AI to deliver great user outcomes to brokers.
“After extensive development and testing, CriteriaGPT is now enabling brokers to get clear and instant answers to their questions about MPowered's lending criteria, all in plain English,” he said.
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