It partners with tech provider Mast to streamline process
Aiming to streamline the mortgage process for brokers on its panel, Cumberland Building Society has launched a new broker portal in partnership with mortgage technology provider Mast.
The new portal supports the full mortgage journey, from initial enquiry to application completion, and automates key administrative tasks such as document uploads. Designed to improve efficiency, the platform enables brokers to manage client applications in a more user-friendly, streamlined environment.
The integration with Mast’s platform allows Cumberland to access regular upgrades and new features, further enhancing the intermediary experience. Key features of the portal include end-to-end process management, automation of admin tasks, and an intuitive design that helps brokers reduce turnaround times.
“Our launch of the new broker portal represents another milestone in our mission to offer the best possible service to brokers,” said Grant Seaton (pictured), head of intermediary lending at The Cumberland. “The ability to reduce the time spent on administration is crucial for brokers navigating today’s market.
“This follows the successful launch of our affordability calculator, which has already made a significant impact in speeding up the mortgage process. We believe the portal will continue to improve broker interactions with us, ultimately helping them deliver faster, more accurate advice to their clients.”
Joy Abisaab, chief executive of Mast, expressed enthusiasm about the collaboration with Cumberland Building Society on its new broker portal.
“Mast’s platform is built to drive efficiency in mortgage origination, and we believe this platform will transform how brokers interact with The Cumberland,” Abisaab said.
“Our shared vision of leveraging technology to enhance the broker and client experience is at the heart of this partnership, and we look forward to seeing the positive impact this platform will have on intermediaries across the mortgage space.”
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