It has partnered with cloud-based banking solutions provider Ohpen
Dudley Building Society has selected the mortgage origination and intermediary portal of Ohpen, a provider of cloud-based banking solutions, to transform its core mortgage proposition.
James Paterson (pictured), chief executive at Dudley Building Society, stated in a post announcing the partnership: “The society is in the process of building out a new customer experience framework, with improvements to our intermediary application journey playing a key part of this.
“We’ve recognised that there is opportunity to enhance our intermediary experience through the digital innovation of our originations platform, which is why we approached Ohpen.”
The mutual, which has been providing mortgages for 165 years for applicants with complex requirements across England and Wales, is continuing to invest in improving its service proposition for intermediaries and has decided to transform its digital platform following broker feedback.
Dudley expressed intent to significantly step up its service to intermediaries by innovating its mortgage origination journey, with a focus on improving the speed and efficiency of the decision in principle and application process.
Ohpen, with headquarters in the Netherlands, has been providing digital, cloud-native core banking solutions since 2009, and its UK division has been operating since 2021.
Paterson also explained that they selected Ohpen after seeing their experience in serving European financial institutions.
“Their intuitive platform provides the flexibility that we require as a lender that serves the needs of applicants with more complex circumstances,” he said. “The introduction of this platform will improve our digital intermediary experience, increase speed, efficiency, and productivity, and propel us to the forefront of mortgage experiences in the digital era.”
Jerry Mulle, UK managing director at Ohpen, added that it was delighted that Dudley Building Society had selected their platform, seeking to leverage API-first technology to deliver digital capabilities for its members, colleagues and intermediaries.
“At Ohpen we’ve been employing digital thinking since our inception, to deliver friction-free and highly automated processes to enable lenders like Dudley to process mortgage applications far more efficiently and dramatically improve their time to offer,” Mulle stated.
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