Mutual adopts FICO's cloud platform to enhance efficiency
Nationwide Building Society has adopted FICO’s cloud-hosted platform to enhance credit decision-making across mortgages, credit cards, personal loans, and current accounts. The transition aims to improve efficiency and responsiveness while reducing reliance on legacy technology.
With over 17 million members, Nationwide now processes approximately 1.5 million credit decisions each month using FICO Platform. The system upgrade has led to a 50% reduction in the time required to update decision components such as scorecards and policies, and a 30% improvement in the speed of implementing new strategies.
“Transforming a system of this magnitude is no small feat, but the results speak for themselves,” said Andrew Lawrie, tech lead for credit risk at Nationwide Building Society. “We didn’t just move mortgages, loans, and cards to the FICO Platform; we reimagined how we make decisions. Now, changes that used to take weeks can be implemented in days, and our customers are seeing the benefits with faster, more personalised service.
“With FICO Platform, we’ve moved from a fragmented legacy system to a unified, scalable decisioning framework. This transition has empowered our teams to implement changes faster, minimise risks, and provide customers with faster, more personalised experiences.”
The new system has created a consistent decisioning framework across mortgages, loans, and credit cards. Policy updates are now 50% faster, while real-time credit limit adjustments have improved customer responsiveness. Enhanced data integration has also strengthened financial assessments, and the building society has successfully migrated five products in 12 months, with plans to expand further this year.
The migration has allowed business teams to take greater control over credit risk decisioning, reducing reliance on engineering teams and simplifying operational workflows.
“Nationwide’s project reflects the precision and expertise required to migrate from legacy systems while maintaining continuity for customers and operations,” said Erin Stillwell, executive vice president of payment partnerships at Blankfactor and a judge for the FICO Decision Awards. “Their success in implementing a scalable decisioning platform is a testament to their commitment to operational excellence and customer satisfaction.”
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