It is designed to streamline the mortgage application process
Santander UK has announced the launch of its online service, Edge Home, to all mortgage brokers after a successful pilot earlier this year.
The service is designed to streamline the mortgage application process for both brokers and their customers.
Edge Home allows customers applying for a Santander mortgage through a broker to track the progress of their application in real time, eliminating the need for frequent phone calls. Customers can also view and download their mortgage offers online, reducing delays caused by postal delivery.
“Following a successful pilot and feedback, we’re pleased that Edge Home is now available to all our broker partners, giving them and their customers a more streamlined process,” said Graham Sellar (pictured), head of intermediary channels at Santander UK.
“With detailed application breakdowns, digital mortgage offers and estimated dates for ‘next steps’ visible for customers, we’re aiming to free up broker time spent on administration to focus on helping their customers get the best deal for them.”
Neil Hoare, commercial director at mortgage and protection network HLPartnership, participated in the pilot and had positive feedback on the new platform.
“For many years, we’ve relied on email or the broker visiting a website to keep the customer up to date with the progress of their mortgage,” he said. “With Edge Home, the mortgage journey was really brought to life for the customer.
“Brokers who embedded Edge Home into their sales process when recommending a Santander mortgage found great improvements in the communication process. It certainly meets the high expectations of modern-day customers who are used to seeing technology help manage their daily lives.”
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