Messaging service tapped to deliver streamlined, customer-centric conveyancing
Conveyancing services provider LMS has announced that Suffolk Building Society has become the latest lending partner to adopt LMS Secure Link, launched specifically to streamline communication between lenders and law firms.
Secure Link enables law firms to request redemption statements from the lender in a streamlined, efficient, and secure way, speeding up the conveyancing journey for both purchase and remortgage transactions.
The service also simplifies and improves case query turnaround times by providing a quick, efficient messaging service, reducing the number of post offer queries by up to 70% and freeing up lenders to deal with more complex queries.
Suffolk Building Society is the 17th lender to adopt Secure Link since its launch in 2021.
“The post-offer query and redemption statement processes are often time consuming and admin heavy for all parties,” commented Nick Chadbourne (pictured), chief executive at LMS. “Lenders and law firms alike wanted to see technology that addressed this challenge. We developed Secure Link to do just that, and we are committed to ensuring that our products produce tangible operational benefits for our lender partners.
“Not only does the service streamline the whole process, but it also reduces the risk of fraud, which is invaluable, especially right now. With our visions very much aligned, we’re thrilled to be launching with Suffolk Building Society and look forward to seeing the results.”
Ian Brighton, head of credit management and mortgages at Suffolk Building Society, added that “launching with Secure Link is a pivotal moment” for them.
“It will be invaluable in reducing the time we spend on admin and fielding queries, which will free our teams up to address complex issues and ensure every customer gets the best possible outcome in the most efficient way,” Brighton said. “With this aim in mind, LMS was the perfect choice, and the team has been fantastic throughout the integration process. We’re looking forward to seeing the positive impact this will have for everyone.”
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