It partners with software developer to improve the platform’s speed, accuracy, and efficiency in mortgage decision-making
Digital transformation firm Target Group has joined forces with Provenir, a global provider of decisioning software, to enhance its Mortgage Hub platform, streamlining mortgage originations and customer management processes.
The partnership integrates Provenir’s decisioning platform into Mortgage Hub, enabling automated, data-driven decision-making across the customer lifecycle. This includes processes such as mortgage applications, fraud prevention, and collections.
By leveraging Provenir’s technology, the Mortgage Hub aims to help lenders make faster and more informed decisions, resulting in a smoother experience for both brokers and customers.
Launched in 2021, the Mortgage Hub platform’s key feature is its ability to deliver a decision in principle (DIP) in as little as 20 seconds. The platform, which uses behavioural science and input from key stakeholders, is designed to address common inefficiencies in the mortgage process while improving overall customer satisfaction.
“In today’s climate, it has never been so important for lenders to be able to make informed decisions, and for the good of the entire mortgage process, to make those decisions quickly,” said Melanie Spencer (pictured left), sales and growth lead at Target Group. “Having Provenir behind the scenes of Mortgage Hub to help power decision making certainly helps to achieve this, all the while improving the experience for customers, brokers and all parties in the mortgage journey.
“It is great to partner with Provenir for Mortgage Hub, given that we are aligned in our ambitions to facilitate digital transformation among financial institutions. With its clear capabilities and end-to-end approach, the Provenir platform supercharges our state-of-the-art Mortgage Hub platform.”
Mark Collingwood (pictured right), vice president of sales Europe at Provenir, echoed these sentiments, noting that the partnership underscores both companies’ commitment to driving innovation in mortgage lending.
“This integration allows institutions to power decisioning innovation across the full customer lifecycle for operational efficiency and improved customer experience,” Collingwood said.
Want to be regularly updated with mortgage news and features? Get exclusive interviews, breaking news, and industry events in your inbox – subscribe to our FREE daily newsletter. You can also follow us on Facebook, X (formerly Twitter), and LinkedIn.
