It enables brokers to easily assist customers needing additional support
Nationwide Building Society and its specialist lending arm The Mortgage Works (TMW) have launched a new service aimed at assisting brokers in identifying customers or landlords with additional support requirements for their mortgages.
The initiative, introduced on Monday, offers a streamlined process for brokers to flag such needs.
The launch of the new service also coincides with the release of supplementary resources on supporting vulnerable customers, accessible through the Nationwide for Intermediaries and TMW for Intermediaries websites.
Brokers have two ways to highlight additional support needs. First is by directly contacting Nationwide or The Mortgage Works via email to notify them of customer support requirements, and the second is by utilising the Experian Support Hub, enabling customers to share pertinent information and alert multiple organisations about vulnerabilities.
“We know some of our customers and landlords will have vulnerabilities that require tailored support from us, and intermediaries will often be aware of that information first,” Ian Andrew (pictured), director of intermediary relationships at Nationwide Building Society, said.
“We want to make the process of notifying us as easy as possible for brokers, so they can alert us to any important information needed to support customers, which is why we’re launching this service alongside new in-depth guidance. We know this is something brokers have been asking for, and it’s another example of us responding to their feedback.”
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