Waugh was head of change for Barclays Financial Assistance, where he was responsible for transformation, remediation and improvement programmes across a variety of products including mortgages, loans and overdrafts.
more 2 life has hired Ben Waugh as director of operations and change management from Barclays.
Waugh (pictured) was head of change for Barclays Financial Assistance, where he was responsible for transformation, remediation and improvement programmes across a variety of products including mortgages, loans and overdrafts.
Dave Harris, chief executive of more 2 life, said: “We are delighted to welcome Ben to more 2 life. With his wealth of expertise and insight into customer experience and change management, Ben will undoubtedly be an invaluable member of the team as we seek to enhance and streamline our customer and broker journey and expand even further.
“As the later life lending market continues to grow, Ben’s knowledge and focus on the needs of our customers will ensure more 2 life is at the forefront of the market.”
Waugh said: “The equity release market is growing faster than ever and I am excited to be joining more 2 life at such a significant time for the company.
“I look forward to working closely with the team to take advantage of the huge opportunities ahead, as well as driving innovation and change to help us meet the future needs of our customers and to develop our position in the equity release market.”
