Trussle have partnered with customer onboarding and KYC vendor HooYu, with the intention to deliver an onboarding journey for its customers.
Trussle have partnered with customer onboarding and KYC vendor HooYu, with the intention to deliver an onboarding journey for its customers.
According to Trussle, it chose to work with HooYu so they could implement the KYC provider’s configurable digital journey.
Trussle customers are now guided through KYC, customised in Trussle branding and HooYu performs real-time validation of proof of identity documents.
The journey also asks customers to provide a selfie and delivers facial biometric comparison with their ID document.
In addition, customers can be prompted to provide proof of address documentation from HooYu for proofing and recency checks so they can move on with their mortgage application at speed.
Stephanie Marrs, VP risk and compliance at Trussle, said: “Buying a home can be one of the most stressful experiences a person will go through in their lifetime.
“We’re passionate about improving the process that our customers experience when securing a mortgage.
“We’re working with HooYu to help make the onboarding journey smoother and to manage fraud risks earlier on in the customer journey.
“This is another step in our commitment to providing a better mortgage experience for our customers.”
David Pope, marketing director of HooYu, added: “At HooYu we’re dedicated to creating frictionless customer onboarding journeys with KYC processes that are configured for each customer.
“The integration of HooYu in the Trussle journey gives customers an even smoother digital experience in the mortgage application process.”
