Vernon received an ‘exceptional’ Net Promoter Score of 65.4 and ‘excellent’ overall satisfaction rating (90%), with brokers saying they are very willing to recommend the society.
Vernon Building Society has been awarded five stars in the latest broker-rated Mortgage Lender Benchmark from Smart Money People.
The review and insight platform surveyed 500 brokers to get their opinions on the lenders they have dealt with in recent months.
Vernon received an ‘exceptional’ Net Promoter Score of 65.4 and ‘excellent’ overall satisfaction rating (90%), with brokers saying they are very willing to recommend the society.
Feedback focussed on the service brokers have experienced in recent months from Vernon and praised the lender’s underwriting.
They said the building society considers “each case on its individual merits ” and that staff “take ownership” of their client’s case.
Alex Deakin, marketing and brand manager at Vernon Building Society said: “A huge amount of effort goes into providing brokers with a personal and professional service, which makes this recognition so special.
“We are a small society with big ambitions and our common-sense approach to underwriting makes us very appealing to brokers with non-standard borrowers as well as mainstream clients.
