She will take over the chief executive position next year
Yorkshire Building Society has announced the appointment of Susan Allen (pictured) as its chief executive.
Allen will take over from interim chief executive Alasdair Lenman early next year. Her appointment is subject to regulatory approval.
Having held senior executive positions at a number of large UK retail banks, Allen has more than 25 years’ experience in financial services. She is currently head of customer transformation at Barclays, where she is responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.
Previously, Allen was responsible for all of Santander’s UK retail and business banking, supporting 15 million customers. She is also a former board member of UK Finance.
John Heaps, chairman of Yorkshire Building Society, was delighted to welcome Allen to the mutual organisation.
“Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the society how, when and where they want to, and this will complement our branch and telephone channels,” Heaps said. “I look forward to working with Susan to ensure we continue to provide real and meaningful benefits to our members, customers and communities for years to come.”
Allen, for her part, said that she is excited to have the opportunity to lead an organisation “which has such a strong sense of purpose, and which supports members at key points in their lives.”
“Yorkshire Building Society’s successful, sustainable mutual business model means it is well positioned to adapt to the changing needs of its members,” she added. “I very much look forward to joining the team and leading the society to deliver even more value for the members and communities it serves.”
