It aims to streamline and expedite the application process
Pepper Money has enhanced its customer and broker journey by launching a paperless application process for second charge mortgages.
Responding to feedback from customers and partners, the specialist lender aims to streamline the application process, which previously required customers to print, complete, sign, and return an application form and income and expenditure form.
To expedite the process, Pepper Money has replaced these documents with a new application summary and application declaration. Customers no longer need to sign and return any documents before receiving an offer.
The move follows the introduction of e-signatures and payout before consent earlier this year. The lender said the launch of e-signatures has streamlined the process for brokers, removing the potential scenario of customers not returning all the necessary documentation or returning incomplete documents. Meanwhile, payout before consent has allowed the lender to release funds to customers when awaiting consent from the primary mortgage lender is the sole remaining requirement, also significantly expediting the mortgage application process.
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“At Pepper Money, we’re committed to continuously improving our processes to better serve our customers – and this launch is a significant leap forward in that journey,” said Ryan McGrath (pictured), second charge sales director at Pepper Money. “These enhancements are designed to make the process as simple and stress-free as possible. By reducing the amount of paperwork and automating key steps, we can provide a more efficient and user-friendly experience.
“For brokers, once you have completed the online application, there’s nothing for you to do. After an initial phone call, as long as we hold your customers’ email addresses and telephone numbers, they will automatically be sent everything they need securely via DocuSign.
“These changes reflect our dedication to meeting the needs of brokers and customers – ensuring that everyone has the best possible experience with Pepper Money.”
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