Marc Turner head of sales, Abacus Permanent “There are too many companies within the industry today that are only too happy to procrastinate regarding service standards but yet few which actually issue their standards into the public domain. However here at Abacus we are proud to be in a position to do just that as leading service standards are of paramount importance to us”
The 24 Hour Turnaround Promise applies to:
- All DIP’s
- Case Placement
- All applications received via the DIP response service
Paul Hunt, head of marketing at Platform “Mortgage intermediaries tell us time and time again that consistency of service and accuracy of information are key when choosing a provider and on many occasions will be of more importance than headline rate. The initiative by Abacus Permanent recognises this and I am sure it will be welcomed by the intermediary community”
Clare Osunjimi, office manager, Abacus Permanent commented “Our commitment is to provide a guaranteed 24 hour turnaround on all decisions in principle and case placements. We have a great team of people working on our new business desk, this coupled with superior customer service will give us the edge for our new service standards. Our underwriters have great communication with intermediaries and are dedicated to achieving a friendly and professional approach to their work. We are in the enviable position of being able to offer an efficient and incomparable experience to both new and existing intermediaries. "
