The new imaging technology provides underwriters with instant access to all application history, enabling them to search and view documents within seconds.
This streamlines the process, making it much faster for both the broker and their client, without compromising on quality.
The enhanced systems will also provide high quality files for securitisation and data security processes.
Tracy Stokes, director of originations at Advantage, said: “At Advantage we are committed to investing in the latest technology to help improve our service levels to brokers and intermediaries - they will benefit from a much slicker and quicker experience.”
Brokers and packagers must now forward all correspondence to a new PO Box address (PO BOX 571, SWANSEA, SA1 9FG).
Faxes and post will be scanned and linked to the appropriate case for processing by the underwriter. Intermediaries will be asked to ensure that all correspondence is clearly marked with the application number.
