The new functionality will allow intermediaries to upload and submit supporting case documents as well as to advise on changes to applications. The uploaded documents will be linked to the case on AFI’s processing system and actioned in line with the lender’s current processing times, which are updated daily.
Broker administrators will also be able to submit documentation and selected case information. In addition, the new functionality will show notification of any uploaded documents in the case history, so intermediaries can be sure that their documents have been received.
Miguel Sard, managing director at Abbey for Intermediaries, said: “We want to make it as easy as possible for intermediaries to do business with us and we have launched this new functionality in direct response to feedback from the market. Being able to upload and submit case information to us will make life much easier for intermediaries, and provide them with the peace of mind that their client’s information has been sent securely and received.
“Our goal is clear – we want to become the intermediary lender of choice and we are committed to achieving this by supporting the intermediary market with great service and fantastic products.”
