With so many reports of poor service levels from mortgage lenders recently, GMAC-RFC, would like to reassure intermediaries that despite ever increasing business it is still maintaining excellent standards of service.
GMAC-RFC’s award winning POSD system has allowed the company to grow its business whilst maintaining a quality service for its customers. A recent survey found that 79% of brokers said the service from GMAC-RFC was above average or better than average and 67% reported that turn around times were good or excellent.
POSD has benefited brokers by freeing up their time so they have more time for selling and less time spent on administration. Because GMAC-RFC’s application to turnaround time is on average less then 11 days intermediaries are also better off as the online system means fewer phone calls as the decision is binding and so the offer is generated quicker.
Jeff Knight, Head of Marketing at GMAC-RFC, commented: “We have always placed the highest priority on providing an excellent service and used forward thinking in terms of developing technology to maintain standards despite a fast-growing business. We have seen 10% more cases completed online since our award wining POSD system was introduced. Another reason we have been successful is the value we have placed on our relationship with our remote processing partners.”
