Winner: Optoma
Second: KGB
Third: Enterprise
"Optoma are delighted to be voted Best Sub-prime Packager and believe we have achieved this because we have learnt to listen to what the brokers want and to work hard to deliver it consistently. Whether it is 100 per cent first time offers, better exclusives, better communication or payment on exchange, we have focused on delivering what the brokers needs. By keeping this as the key driver of our business we have enjoyed, and believe we will continue to enjoy, growth within the market.
"Over the past few years we have plowed our resources into our relationships, investing in our people, products and services. This strong base is now proving invaluable during the current market. During these 'interesting times' we remain strong and very aware that this is due to strength of our relationships, both with the brokers and with the lenders.
"We believe that those packagers who emerge next year will truly be the next generation of service providers. More will be demanded of them than ever before and we feel that we are well placed for this challenge. In such an industry the tangible differentials will be small and therefore we continue to focus on service. We believe our staff are demonstrably of a higher standard than the norm, with a clear desire to add value. In 2004 and 2007 we received our Investors in People accreditation and use this to recruit, train and develop our staff to the high standards we know will be demanded.
"Our business truly is about the people. To us, it’s about the broker and the end client. Our staff are targeted and rewarded on the accuracy and speed of their service. Our BDM’s are here to help the brokers identify opportunities to develop their business.
"During such a time we know how important it is for us to be here, working hard to provide our brokers with workable options and support. In short Optoma is about developing the people and the business, both our own and our brokers.
"We would like to thank all of them for this award.”
Bill Dudgeon, managing director, db mortgages, with Nicky Stuart of Optoma and Dominic Holland.
