Since launch, the number of advisers devoted to the Premier Desk has trebled, allowing the outstanding service to be opened up to a wider number of brokers.
Building on the standard support desk proposition, this service offers brokers a single point of contact for all their mortgage business needs. In addition the Premier Desk delivers the highest levels of service, promising a resolution of the broker's query within one hour of calling. All calls are answered within an average of four seconds* and the broker is kept up-to-date by return phone calls.
In conjunction with the One Minute Mortgage, the Premier Desk offers brokers with an even more efficient way of conducting their BM mortgage business.
Chris Long, head of processing support at BM Solutions said: "We understand the needs of brokers and always endeavour to provide five star service. The Premier Desk takes this to the next level and since launching we have been inundated with positive feedback from users. Therefore I am delighted that we can extend this offering to more of the market."
