The independent survey, commissioned by BM Solutions, probed the website features that brokers find most useful. Virtually all of the brokers questioned recognised case tracking as the most practical feature, with an overwhelming 96 per cent of respondents citing this as a helpful aid.
Almost a third (32 per cent) of brokers cited industry news round-ups as a valuable tool on mortgage lenders websites. Other features brokers found useful included message boards (24 per cent), and desktop messengers (15 per cent).
Martin Reynolds, head of sales at BM Solutions, said: "These latest figures show that extra features on mortgage lender's websites, particularly case tracking, are practical tools for brokers. The One Minute mortgage has always offered a case tracking service to brokers and the new BM World also offers a range of additional tools including industry news round-ups.
"At BM Solutions we strive to deliver the best possible online service to brokers. It is important to us that we are including all of the features they find most useful on our site to add further ease to their work."
