Keith joined CHL in February 2004 and prior to taking on the head of operations role was head of change management at the lender.
Before joining CHL Keith spent two years as IT director at Abbey National Business and has also worked in operational roles at Midland Bank (now HSBC), Mortgage Systems (now part of Skipton Building Society) and Wagon Finance.
Bob Young, managing director of CHL Mortgages, commented: “We are delighted to announce that Keith has taken on the new role of head of operations where he will be responsible for all CHL’s pre- and post-completion services. With Treating Customers Fairly (TCF) being a major focus for CHL, Keith will work to ensure that our customers receive a level of service that is second to none in the mortgage market. CHL is not standing still and Keith’s appointment and the highly experienced team he leads proves our ongoing commitment to our customer’s needs.”
Keith Murrell said: "I'm very much looking forward to taking on this new head of operations role within CHL. This is an exciting time in the development of CHL and we have a number of major work streams in progress that will ensure CHL continues to improve its service standards and efficiency. These include a focus on improving our telephone services plus a variety of programmes that will deliver enhanced online systems for intermediaries. These operational enhancements and improvements will take CHL on to the next level of our development.”
