The site enhancements include:
- An enhanced BDM search facility to allow intermediaries to locate their regional BDM.
- A ‘Media Centre’ containing all CHL’s news announcements to market plus details on press contacts.
- A brand new ‘Customer’ section to the site including details on CHL’s products and services, a ‘Find a Broker’ service and a Q&A section with answers to frequently asked questions.
- Enhancements to the way brokers and customers can contact CHL for both general enquiries and existing customers.
- A section devoted to working for CHL including job opportunities and ‘how to apply’.
Bob Young, managing director of CHL Mortgages, commented: “In delivering these new enhancements to the CHL Mortgages website we wanted to maintain the user-friendliness of the site and add a significant amount of new information for both our broker partners and our customers.
“As an intermediary-only lender we have used the site to improve our ongoing communications to intermediaries with more information on our product range and services. We also want to keep them in close contact with our sales team and have therefore introduced the BDM search plus we now provide all the latest CHL news and developments through our news archive and Media Centre. We have also introduced a brand new area for our customers which includes a search facility for them to find a broker in their local area.
“CHL is committed to the intermediary sector and our core product areas, buy-to-let and self-certification. We believe our new website offers brokers an enhanced route to CHL information and would encourage them to use the site and take the opportunity to feedback on these new developments and any areas they would like to see added. CHL will continue to work on its broker communications and we believe the enhanced website will allow us to deliver real value to both our intermediaries and our customers.”
