Once brokers have received the Commercial First Illustration to present to their clients, and notification of the “key items” required to issue a mortgage offer, they are advised to download the submission checklist from the lender’s website to assist in the correct packaging of the case.
The submission checklist includes a section for a brief summary of the application, together with a list of all possible documents that need to be submitted, cross referenced to the type of product to which the application refers. Documents are listed under four headings: application form; income; valuation/property; and underwriting information/ documentation.
Stephen Johnson, Commercial First’s sales and marketing director, said: ”Speed of service is an extremely important element of what our brokers expect from us. It can be all too easy to miss out a vital document from the packaged case, which may result in delays in the application being processed and consequently a less-than- satisfied customer. Our new submission checklist has been designed to help all of our brokers that submit packaged cases to get it right first time, every time. We hope there will be a wide take up of the submission checklist, as this will undoubtedly help us to raise even further our own service levels to our brokers.”
