The website has been redesigned to include better functionality, clearer navigation and improved structure.
Navigation direct from the site’s home page gives brokers access to Complete’s online enquiry form that has a guaranteed response time of four working hours, plus the packager’s online, real-time, 24/7 case tracking system. A demonstration version of the case tracking system and a downloadable manual are available. In addition, brokers can view information on Complete’s franchising and satellite packaging schemes, together with downloadable application forms. There is also access to Complete’s application fee scale and information on its legal services. Separate sections on mortgages and secured loans offer access to relevant forms, literature, case studies, panel lender procuration fees, etc
Product news and latest news sections are updated daily with Complete’s own and Professional Mortgage Packagers Alliance (PMPA) exclusive products together with the latest company news from Complete.
Tristan Pile, Complete’s head of sales and marketing, said: "Web based communications are now standard within the intermediary mortgage sector, and we have invested substantial resources in making sure that Complete’s website gives brokers all the information and interactive facilities they need to do business through us with the greatest speed and efficiency. Emphasis on clarity and ease of navigation was a top priority and we are pleased that the final site design has achieved simplicity without compromising on content. The news section complements our regular email alerts to our broker database and keeps them up to date with all our competitive exclusive products. Feedback from our website road tests has been very positive, so we expect increasing levels of regular visitors to the site."
