Prudential is one of the leading providers of retirement solutions both directly to consumers and via intermediaries. Prudential’s requirements included the need for a supplier that could provide an integrated solution for both physical valuations and automated valuation models (AVMs). The agreement also includes technological support to help Prudential further develop their internal systems so they can deliver first class customer service.
Countrywide Surveyors worked alongside Rightmove, which provides the AVM part of the proposition, to deliver a joined-up process for Prudential. Another major factor in the awarding of this contract was Countrywide’s innovative tablet PC technology, which enables their chartered surveyors to produce onsite reports throughout the UK. This provides clients with quicker valuation turnaround times and direct access to Countrywide’s team of over 400 employed chartered surveyors, who cover all UK postcodes.
Announcing the news, Chris Shaw, Managing Director of Countrywide Surveyors, said: “We’re delighted to be appointed as the sole provider of valuation services to Prudential, especially at a time when the equity release market seems to be gathering momentum. Our long-standing relationship with Rightmove adds real value to the seamless service that Prudential requires.
“Since winning this contract, both Countrywide and Rightmove have been working hard with Prudential’s team to align our processes and also help them develop their internal systems to provide superior customer service. This will enable Prudential to remain at the forefront of the lifetime mortgages sector.”
Keith Haggart, Director of Lifetime Mortgages at Prudential, said: “Countrywide Surveyors and Rightmove had the expertise and capability to serve our valuation needs. Their joined up approach on delivering these services will add significant value to our processes for setting up lifetime mortgages for homeowners, and will also help make intermediaries’ lives that bit easier by streamlining the valuation process.”
