Using vScreen enables Coventry staff to explain products and underwriting criteria by a set of visuals as well as the usual telephone call which Vizolution says supports higher levels of understanding than can be achieved with a call alone.
Bill Safran, chief executive of Vizolution, said: “Using visuals provided a much better experience for the intermediary and was a positive way for Coventry to differentiate itself from other providers.
“In these days of increased competition it is important for forward thinking businesses such as Coventry to focus on the needs of their customers and to provide them with the best service possible.”
In the pilot Coventry conducted with vScreen, 100% of intermediaries ranked their vScreen experience as good or excellent, while 86% of intermediaries said that vScreen improved the quality of the call when compared to lenders who do not use tools like vScreen.
Safran added: “vScreen patented technology ensures that intermediaries can always join a session with Coventry because vScreen works on all computers, smart phones and tablets. The only requirement to join a session is internet connectivity.”
Kevin Purvey, head of intermediaries from Coventry, said: “vScreen helps our telephone business development managers to explain complex issues such as underwriting criteria and required documentation.
“The use of graphics and other presentation materials made the conversation between our business development managers and intermediaries more engaging and achieved better results.”
