It adds a quality assurance officer and assistant
Crystal Specialist Finance (CSF) has bolstered its quality assurance team with two new appointments to meet the increased demand for its products and services.
The specialist finance distributor has named Anni Meakin (pictured right) as quality assurance officer and Juliette Berry (pictured left) as quality assurance assistant.
Meakin, who holds a Certificate in Mortgage Advice and Practice (CeMAP) qualification, joins CSF from Mortgage Advice Bureau, where she previously held a similar role.
Berry joins from London-based Overdot Marketing, where she was an account manager leading specialist projects.
The new hires will work alongside CSF’s existing quality assurance team and will report directly to head of compliance, Richard Bond.
“These two appointments demonstrate our commitment to providing the best customer service on time, every time,” Bond said. “Both Anni and Juliette will be responsible for observing and assessing the behaviours of their Crystal colleagues against balanced scorecards to ensure the very highest performance standards are maintained. I’m confident that they will both be fantastic assets to the quality assurance team – and the wider Crystal Specialist Finance family.”
Meakin said CSF’s industry-leading reputation for customer service was a significant factor in her decision to join the team.
“Those who know me within the mortgage industry will tell you that I am passionate about ensuring a truly first-class customer service, which Crystal is renowned for,” she added. “I’m really looking forward to working with the team to ensure we consistently provide brokers and their clients with certainty via the very best deals as quickly as possible.”
Based in the West Midlands with a national reach, CSF operates across six specialist finance sectors: bridging, buy-to-let mortgages, commercial, development finance, second charge loans, and specialist residential.
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